Senior Operations Trainer
Kansas City, MO
Full Time
Holdings
Experienced
The Senior Operations Trainer at The Innovations Company works closely with the Talent Development Director to build the ground-up Legacy Learning Program. This critical position drives the Talent Development department’s mission to provide specialized, high-impact learning solutions that ensure our technical and project-focused team members maintain the highest levels of proficiency, execution, and innovation.
The Senior Operations Trainer will partner directly with business leaders, Subject Matter Experts (SMEs), to design, develop, and implement custom training content focusing on:
Principal Duties and Accountabilities:
Ats in a Lead Role: Supervises the Innovations Operations Trainer
Education & Experience:
The Senior Operations Trainer will partner directly with business leaders, Subject Matter Experts (SMEs), to design, develop, and implement custom training content focusing on:
- Complex Methodologies and Tools
- Standard Operating Procedures (SOPs) for Design and Development
- Project Management Lifecycle and Governance Protocols
- Technical Compliance and Documentation Standards
Principal Duties and Accountabilities:
- Partner with instructional design team to create custom in-house learning content utilizing innovative adult learning theory principles.
- Coach internal Subject Matter Experts on adult learning theory best practices, including facilitation and developing exercises for hands-on learning opportunities.
- Develop and manage several in-house learning series to include multiple learning delivery methods, including instructor-led, on-the-job, coaching, and self-guided learning solutions.
- Provide coaching and other personalized talent development support to managers in the Rocky Mountain region.
- Create individualized learning solutions internal and external learning resources.
- Schedule and coordinate registration and setup for learning courses company wide.
- Consult HR Partners to provide talent development solutions to meet business needs.
- Facilitate relevant learning courses for U.S. Engineering team members.
- Evaluate the effectiveness of in-house learning solutions for business impact and scalability.
- Track team member learning metrics and analyze on a quarterly basis for maximum ROI.
- Serve as the direct Supervisor for the Operations Trainer; responsible for hiring, onboarding, and day-to-day performance management. Conduct regular 1:1s to align individual goals with departmental Strategic Initiatives (Sis).
- Oversee the intake process for Innovations team training requests and delegate project assignment to the Operations Trainer based on capacity and skill set. Ensure balanced distribution of tactical tasks (scheduling, logistics) versus developmental projects.
- Act as the primary point of contact for high=level stakeholders, translating business needs into project roadmaps for the training team to execute.
- Define the “Gold Standard” for internal training; coach the Operations Trainer on how to elevate their delivery from basic instruction to high-impact facilitation.
- Serve as a primary consultant to HR Business Partners (HRBPs) to translate complex business challenges into actionable human capital development strategies. Align training initiatives with broader organizational transformations and culture-building efforts.
- Ensure that all work produced by the training team directly supports regional talent development goals and the broader organizational “humans in the loop” philosophy.
Ats in a Lead Role: Supervises the Innovations Operations Trainer
Education & Experience:
- Bachelor’s degree in Organizational Development, Human Resources, Business Administration or related field is preferred.
- 6+ years experience with adult learning theory.
- Practical experience consulting with internal business partners to identify needs and develop innovative solutions.
- Experience facilitating in large group settings.
- Construction or manufacturing industry experience is a plus.
- Knowledge of Procore is a plus but not required.
- Knowledge of adult learning theory, learning needs assessment, curriculum design, and ROI/evaluation methodology.
- Ability to develop strong relationships, manage multiple projects, facilitate change management, and effectively communicate with all areas of the organization.
- Strong facilitation skills.
- Coaching skills and ability to influence a project team to make deadlines.
- Passion for igniting and leading cultural change.
- Frequent sitting, use of keyboard, monitor, and telephone.
- Travel 30 – 40%
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